Global Service Provider Networks
Sharpen is a cutting-edge contact center platform designed for the cloud. We partner with established market leaders and proactive innovators to revolutionize customer experiences.
Unlike others, SharpenCX doesn’t solely rely on First Contact Resolution (FCR) as a measure of success. Instead, we evaluate agent performance based on factors within their control. Our revolutionary metric, ACR (Active Contact Resolution), assesses the quality of customer interactions, not just call volume.
By capturing data that agents can actually influence, we empower your teams and unite them around common objectives. Improved ACR directly correlates with reduced call volume, increased customer loyalty, and improved agent retention. With our approach, everyone emerges as a winner.